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Contact Black Rifle Coffee Customer Service

How to Reach a Person at Black Rifle Coffee

Verified Contact Information

Toll-Free Number:

  • 1-844-899-9330
Call Now
Send Message

Customer Service:

  • 1-866-556-2722
    Cancel Subscription
  • 1-385-262-7184

Legal:

  • 1-888-529-6578
    Privacy Inquiries
  • 1-210-664-0900 ext 228

Customer Service:

customerservice@blackriflecoffee.com

Fundraising/ Donations:

info@brccfund.org
BRCC Fund

General Info:

info@blackriflecoffee.com

Investors/ Franchising:

blackrifleir@icrinc.com
ICR Inc.
ir@blackriflecoffee.com

Legal:

legal@blackriflecoffee.com

Media:

press@blackriflecoffee.com
Press Inquiries
editor@blackriflecoffee.com
Coffee or Die Magazine/Free Range American

Black Rifle Coffee Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Black Rifle Coffee Phone Number
1 (844) 899-9330
Average Hold Time
00:00:59
Average Calls duration
3 minutes
Most Popular Black Rifle Coffee Email Address
customerservice@blackriflecoffee.com
Black Rifle Coffee Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Black Rifle Coffee?

You can contact the Black Rifle Coffee customer service by calling their toll-free number at 1-844-899-9330 for general inquiries. If you need assistance with cancellations of your subscriptions, the designated Black Rifle Coffee customer service phone number is 1-866-556-2722. There is also an alternative company's phone number, 1-385-262-7184, which customers can use if other numbers are unreachable. The Black Rifle Coffee customer service team is available Monday through Friday from 9 AM to 5 PM CST. The Black Rifle Coffee customer service team is equipped to handle issues related to order inquiries, subscription management, and product-related questions.

You can contact the team via dedicated Black Rifle Coffee email addresses for various inquiries. For customer service-related matters, customers can send their queries to the Black Rifle Coffee customer service team at customerservice@blackriflecoffee.com. If you seek information about fundraising and donations through the BRCC Fund, the designated Black Rifle Coffee email address is info@brccfund.org. For general information on Black Rifle Coffees, you can email the team at info@blackriflecoffee.com. Each address is designed to efficiently route customer inquiries to the appropriate team for a quicker resolution.

Black Rifle Coffee Company's corporate office is 1144 S. 500 W., Salt Lake City, Utah 84101, United States. For any inquiries and issues, you can use the mentioned Black Rifle Coffee address to communicate with the company's support team. You can either send written correspondence via mail or make a direct visit to the Black Rifle Coffee headquarters. If you are reaching out specifically about the BRCC Fund, it can be contacted at 355 Spencer Ln., San Antonio, TX 78201.

You can easily reach the Black Rifle Coffee customer service through their online support options. You can access the live chat feature by visiting the Black Rifle Coffee website, where a chatbot will assist with various queries. You can look for the chat icon in the bottom right corner of the homepage. The Black Rifle Coffee website also features the Help Center, a great resource for finding answers to frequently asked questions, including orders, shipping, and products. Combining these online tools ensures that customers find the required support promptly and efficiently.

PissedConsumer Club

Contact Information

Black Rifle Coffee Website:

Black Rifle Coffee Help Center:

Corporate Office Address:

Black Rifle Coffee Company LLC
1144 S. 500 W.
Salt Lake City, Utah 84101
United States

Other Info (opening hours):

Customer Service Hours (CST):

Monday - Friday: 9:00am - 5:00pm 

Other Location:

BRCC Fund

355 Spencer Ln.

San Antonio, TX 78201

Mailing Address:

Attention: Privacy Policy

3131 W 2210 S
West Valley City, UT, 84119

More contact details

How Customers Rate Black Rifle Coffee Support?

4.8 / 5
Good

Based on 148 calls to Black Rifle Coffee customer support through PissedConsumer.com and 4 survey responses.

Total Calls
148
Avg Call Duration
03:18
Issues Resolved
13%

Why Customers Call Black Rifle Coffee?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 32%
  • Shipping and Delivery 18%
  • Activation/ Cancellation 13%
  • Request for Information 13%
  • Account 8%
  • Return/ Replace 5%
  • Payments and Charges 4%
  • Product/ Service 3%
  • Website/ Application 3%
  • Refund 2%
  • Staff <1%

Customer Inquiries & Issues

32%
  • "Wheres my coffee"
  • "Orders"
  • "Order coffee"

Shipping and Delivery

18%
  • "Delivery was canceled by Amzone"
  • "You guys sent me wrong merchandise and won't reply to my online messages that I sent"
  • "Received wrong order"

Activation/ Cancellation

13%
  • "Cancel subscription"
  • "Continuing to have issues, so I just wanna cancel all orders to black rifle"
  • "Cancel"

Request for Information

13%
  • "Coffee question"
  • "Marketing thoughts & questions (Kim?)"
  • "I placed an order 859427 on the 18th and your telling me it won't be here until till the 29th WTF. When l contacted your agent they told me to check out were it is. I didn't ship it you picked DHL instead of FedEx or ups . 11 day delivery time sucks."

Account

8%
  • "Subscription problem"
  • "Issue with my subscription"
  • "My subscription is all messed up"

Return/ Replace

5%
  • "Change delivery address"
  • "Change from beans to ground coffee"
  • "Change order- need more!"

Payments and Charges

4%
  • "7 bags of coffee not ordered but charged"
  • "Billing question"
  • "Email received regarding processing payment"

Product/ Service

3%
  • "The small pod will not work at my machine"
  • "Unable to purchase"
  • "Complaint"

Website/ Application

3%
  • "Application"
  • "Web site issues"

Refund

2%
  • "Trying to make order on REFUND NOTIFICATION on BRCC 628190 & BRCC 628192"
  • "To get refunded for coffee that was never sent although they took the payment"

Staff

<1%
  • "? About service"

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